At Screen-Signs, we take your privacy seriously. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our digital signage platform and services.
This policy applies to all users of Screen-Signs services, including our website, mobile applications, and digital signage platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Last Updated: December 15, 2024
Effective Date: December 15, 2024
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment Processors: Stripe, PayPal (for processing payments)
- Cloud Infrastructure: AWS, Google Cloud (for hosting and storage)
- Analytics Services: Google Analytics (for usage analytics)
- Communication Tools: Email service providers, customer support platforms
- Security Services: Fraud detection and prevention services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our terms of service
- Prevent fraud, security breaches, or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
4. Data Security
We implement robust security measures to protect your personal information:
Technical Safeguards
- Encryption: All data is encrypted in transit (SSL/TLS) and at rest (AES-256)
- Access Controls: Multi-factor authentication and role-based access controls
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Updates: Security patches and system updates are applied promptly
- Data Backups: Regular encrypted backups with disaster recovery procedures
Administrative Safeguards
- Employee background checks and security training
- Strict access controls and need-to-know basis
- Regular security audits and assessments
- Incident response procedures and breach notification protocols
Physical Safeguards
- Secure data centers with 24/7 monitoring
- Biometric access controls and surveillance systems
- Environmental controls and redundant power systems
Important: While we implement industry-standard security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Account Information
- Active Accounts: Retained while your account is active
- Closed Accounts: Deleted within 30 days of account closure
- Billing Records: Retained for 7 years for tax and accounting purposes
Content and Usage Data
- User Content: Deleted immediately upon account closure or user request
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
- Log Files: Retained for 12 months for security and troubleshooting
Legal and Compliance
Some information may be retained longer when required by law, regulation, or for legitimate business purposes such as fraud prevention or legal proceedings.
6. Your Rights (GDPR/CCPA)
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Right to Access: Request a copy of the personal information we hold about you
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Information: Understand how your data is processed and shared
Correction and Deletion
- Right to Rectification: Correct inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your personal information ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your personal information
Consent and Objection
- Right to Withdraw Consent: Withdraw consent for data processing at any time
- Right to Object: Object to processing based on legitimate interests
- Right to Opt-Out: Opt-out of marketing communications and data sales
How to Exercise Your Rights
To exercise any of these rights:
- Email us at privacy@screen-signs.com
- Use the data management tools in your account dashboard
- Contact our support team through the in-app chat
- Send a written request to our mailing address (see Contact section)
Response Time: We will respond to your request within 30 days (72 hours for GDPR requests). Identity verification may be required for security purposes.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns:
Types of Cookies We Use
Essential Cookies
Required for the website to function properly
- Session management and authentication
- Security and fraud prevention
- Load balancing and performance optimization
Analytics Cookies
Help us understand how visitors use our website
- Google Analytics (anonymized IP addresses)
- Usage statistics and performance metrics
- A/B testing and feature optimization
Functional Cookies
Remember your preferences and settings
- Language and region preferences
- Theme and display settings
- Recently used templates and designs
Marketing Cookies (Optional)
Used for advertising and marketing purposes (with consent)
- Retargeting and remarketing campaigns
- Social media integration
- Affiliate and referral tracking
Managing Cookies
You can control cookies through:
- Browser Settings: Most browsers allow you to block or delete cookies
- Cookie Preferences: Use our cookie preference center
- Opt-Out Tools: Industry opt-out tools like NAI and DAA
- Do Not Track: We respect browser Do Not Track signals
8. Children's Privacy
Our services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children.
COPPA Compliance
- We do not knowingly collect information from children under 13
- Our registration process includes age verification
- If we discover we have collected information from a child, we will delete it immediately
- Parents can contact us to review, delete, or stop further collection of their child's information
Educational Use
Schools and educational institutions may use our services for legitimate educational purposes. In such cases, the institution is responsible for obtaining appropriate consents and ensuring compliance with applicable privacy laws.
Important: If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@screen-signs.com.
9. International Data Transfers
Screen-Signs operates globally, and your information may be transferred to and processed in countries other than your own.
Data Transfer Safeguards
- Adequacy Decisions: We transfer data to countries with adequate protection levels
- Standard Contractual Clauses: EU-approved contracts for data transfers
- Privacy Shield: Participation in relevant privacy frameworks
- Binding Corporate Rules: Internal data protection standards
Data Locations
Your data may be stored and processed in:
- Primary: United States (AWS US regions)
- EU/UK: European data centers for EU/UK residents
- Canada: Canadian data centers for Canadian residents
- Other: Additional regions as we expand our services
Your Consent
By using our services, you consent to the transfer of your information as described in this policy. We ensure all transfers comply with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email Notification: We'll email registered users about significant changes
- Website Banner: Prominent notice on our website
- In-App Notification: Notice within the application dashboard
- Version History: Previous versions available upon request
Effective Date
Changes become effective 30 days after notification, except for material changes that require your consent. You can choose to stop using our services if you disagree with the changes.
Material Changes
For significant changes that affect your rights or how we use your data, we may require your explicit consent before the changes take effect.
Thank You for Trusting Screen-Signs
Your privacy and trust are fundamental to our mission. We're committed to protecting your personal information and being transparent about our data practices.
This Privacy Policy represents our commitment to you. We encourage you to review it periodically and contact us with any questions or concerns.